How did QFD Gain Prominence? Part 01

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Transcript

Before the Industrial Revolution, producers were close to their customers. Marketing, engineering, and manufacturing were integrated in the same individual. If a knight wanted armor, he talked directly to the armor, who translated the Knights desires into a product. The two might discuss the material plate rather than a chain armor and the details like lined surfaces for greater bending strength. Then armorer would design the production process and deliver the armor so the night

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