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About the Class

DISC is a model of human behavior that helps you to understand why people do what they do.

The dimensions of Dominance, Influence, Steadiness, and Compliance make up the model and interact with other personality factors to describe human behavior. This online course has been created to help you apply DISC behavioral principles to working as part of a team or in situations that involve influencing and selling.   

By understanding your inherent behavioral style and then learning how to determine and appropriately react to the buying styles of your team members, customers, and clients, you will be better able to communicate, motivate, convince and ultimately influence more buying decisions. It will help you to develop more engaging relationships.   

Everybody has their own style based on their behavioral preferences. Each person instinctively acts according to their inherent style. Team members will act out their styles in team working. Customers will act out their styles in buying situations. Salespeople will feel more comfortable selling according to their natural style.   

Being able to identify the behavioral style of other people will give you valuable insights that you can use to establish rapport, open lines of communication, build trust, motivate, and influence. Ways to work with each behavioral style will be explored along with techniques to enhance and improve your interactions leading to better communication.   

The course goes into detail about   

  • The four behavioral styles of DISC   
  • Each style's strengths and liabilities   
  • Do's and don'ts when interacting with high dominance  
  • Do's and don'ts when interacting with high influence  
  • Do's and don'ts when interacting with high steadiness  
  • Do's and don'ts when interacting with high compliance  
  • How to assess a person's nonverbal communication  
  • Gaining a greater sensitivity to others around you   

This online course will give you some insights but developing your influencing skills will take you time and a lot of effort, and even then, you are not going to get it right all the time.

This course will, also, be of interest to you if you have completed a DISC Behavioural assessment in the past and would like a refresher. You may have discovered your Behavioural Style through a work-based training program, by completing a questionnaire or through general interest. Your Behavioural Style is a blend of all four styles, but one is usually dominant. It all made sense at the time, but you have forgotten what it all means and how relevant it can be to how you engage with other people.

This course will, also, be of interest to you if you lead or manage a team and are looking at ways to build understanding and develop relationships leading to more rewarding interactions and high performance. It will give you an understanding of the relevance of Behavioural Styles and how they can be put to work. 

Provided within the course is a questionnaire that gives you a good indication of your dominant style(s). The course also contains loads of material for you to download and use with your interactions with others to help with your learning.


Robin Hills

Emotional Intelligence Coach, Trainer and Facilitator
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Hi. I'm Robin Hills and it is my intention to provide you with the best on-line courses on emotional intelligence in business. I am not teaching any other types of course as I am a specialist in emotional intelligence and it is the focus of my business. I am an emotional intelligence coach, trainer and facilitator with over 35 years' business...

Class Requirements

  • You should be a member of a team made up of a range of people
  • You should be a leader or a manager responsible for a number of projects involving people
  • You should have an interest in how interactions with other people work and how to build them more effectively

Class Contents

What's Included

Level: All levels
Duration: 1 hour 7 minutes
26 Videos
11 Documents
3 Quizzes
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