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This section gives an overview of the courses and an understanding about the background to DISC behavioural styles.
This video introduces the course on DISC behavioral styles.
This lesson looks at the objectives covered on this course on behavioral styles based around DISC.
What are behavioral styles?  This lesson looks at what behavioral styles are and why an understanding of them will help you with your interactions with other people.
American psychologist and writer William Moulton Marston, in his 1928 book Emotions of Normal People introduced the prototype of the DISC profiling technique: a pair of axes producing a set of four interconnected factors. Marston originally called these four factors Dominance, Inducement, Submission, and Compliance, though 'Inducement' and 'Submission' now carry the more meaningful modernised names of Influence and Steadiness. It was during the 1940's that Marston's profiling technique came to prominence when it was adopted by the U.S. military to help in recruitment during the Second World War. Over the following decades, its simplicity and flexibility meant that it became more and more widely used across the world as a way of understanding behavior. It is particularly useful in team settings.
Before you continue with any more of this course, please complete this short questionnaire.  It is designed to give you some insights around your preferred DISC behavioral style.
This section covers the four DISC behavioural styles in depth.
This lesson covers how the four behavioral styles of DISC are determined by looking at the ways that people use their assertion and the ways that people express their emotions.
High Dominance has a clear idea of their ambitions and goals, as well as the directness and forcefulness to achieve those goals. It also means that people like this will tend to have a competitive attitude, and they will generally follow their own ideas rather than work cooperatively with others.
This lesson reviews the High Dominance behavioral style with particular reference to the mannerisms and body language that you are likely to see.
Here is a summary booklet on the High Dominance behavioral style for you to download, print off and use for reference.
High Influence is enthusiastic and good motivators and is highly creative. People like this desire acceptance and social esteem. They enjoy being recognized for their creativeness, ability to motivate and influence, and especially for their sense of humor when possible. They want to be around others and desire for environments to be positive and even fun, both at work and socially.
This lesson reviews the High Influence behavioral style with particular reference to the mannerisms and body language that you are likely to see.
Here is a summary booklet on the High Influence behavioral style for you to download, print off and use for reference.
High Steadiness people show patience, calmness and gentle openness. They are generally amiable and warm-hearted, being sympathetic to others' points of view, and valuing positive interaction with others.
This lesson reviews the High Steadiness behavioral style with particular reference to the mannerisms and body language that you are likely to see.
Here is a summary booklet on the High Steadiness behavioral style for you to download, print off and use for reference.
High Compliance people often appear reticent and aloof, as they are reluctant to reveal information about themselves or their ideas unless absolutely necessary. They will tend to use existing structures and rules to accomplish their aims and adhere to rules, authority and logical argument to influence the actions of others.
This lesson reviews the High Compliance behavioral style with particular reference to the mannerisms and body language that you are likely to see.
Here is a summary booklet on the High Compliance behavioral style for you to download, print off and use for reference.
This booklet covers hints and tips - some do's and don'ts - for each of the DISC behavioral styles.
DISC works by measuring four fundamental factors in a person's behavior and using those four factors to describe their personality. This lesson looks at how you can adapt your behavior in more valid and reliable ways.  It, also, covers the ideal behaviors for you to demonstrate at work irrespective of your preferred style.
Test your knowledge of DISC with this short quiz.
Here are the answers to the DISC Behavioral Preference Quiz.
You may have recognised your strongest behavioral style or you may have recognised that you have behavioral preferences with more than one style. We use all four styles but most of us tend to have preferences for one or two of the styles. To develop really effective interpersonal relationships we need to adapt our style to work with those of others. Building rapport with people who have a similar style or styles is easier than building rapport with someone who has your least favored style. This practical activity will help you to explore your least preferred style.
This section covers how each of the DISC behavioral styles reacts to pressure and stressful situations.
This lesson covers what happens with the DISC behavioral styles when they are feeling stressed and they come under pressure.
This summary sheet covers what each DISC styles do to demonstrate high levels of emotional intelligence and what they do to demonstrate low levels of emotional intelligence.
Each behavioral style has a unique set of priorities and preferences regarding relationships and tasks, and each prefers to work at its own pace.  These can lead to tension.
In conflict, High Dominance will become autocratic. This lesson looks at why and how to work with this style in conflict.
In conflict, High Influence will attack. This lesson looks at why and how to work with this style in conflict.
In conflict, High Steadiness will acquiesce (give in). This lesson looks at why and how to work with this style in conflict.
In conflict, High Compliance will avoid. This lesson looks at why and how to work with this style in conflict.
Test your knowledge of how each DISC style reacts under pressure.
The answers to the Reactions to Pressure Quiz.
This section covers how you can develop the flexibility to work with all the DISC behavioral styles.
This lesson looks at how my attitude and behavior influence your attitude and behavior and the cycle of behavior that follows. It also looks at communication.
This lesson looks at ways that you can develop your skills with different behavioral styles.
This workbook will give you more insights into working with behavioral styles - your own and those of other people.  It will also help you to reflect upon what you have learned about yourself through understanding behavioral styles.  (If you are working with DISC with members of your team, this workbook gives a very clear structure for a coaching session.)
Both Emotional Intelligence and Social Intelligence skills can be developed with the right approach and the right attitude.
Test your knowledge of Working with Other's Behavioral Styles.
The answers to the Working with Other's Behavioral Styles Quiz
This lesson reviews the course on behavioral styles and revisited the learning objectives to review how these have been achieved.
This section contains some additional resources that you may find useful.
This set of Lightbulb Moments cards covers some of the basics around good communication.
The document that is attached contains two resource cards that neatly summarise hints and tips around working with the four behavioral styles - Dominance, Influence, Steadiness, and Compliance. A great suggestion is to print this onto a postcard (A6 size) and laminate it so that you can pop it into your pocket as a reminder of the styles and to refer to when needed.

DISC is a model of human behavior that helps you to understand why people do what they do.

The dimensions of Dominance, Influence, Steadiness, and Compliance make up the model and interact with other personality factors to describe human behavior.   

This online course has been created to help you apply DISC behavioral principles to working as part of a team or in situations that involve influencing and selling.   

By understanding your inherent behavioral style and then learning how to determine and appropriately react to the buying styles of your team members, customers, and clients, you will be better able to communicate, motivate, convince and ultimately influence more buying decisions. It will help you to develop more engaging relationships.   

Everybody has their own style based on their behavioral preferences. Each person instinctively acts according to their inherent style. Team members will act out their styles in team working. Customers will act out their styles in buying situations. Salespeople will feel more comfortable selling according to their natural style.   

Being able to identify the behavioral style of other people will give you valuable insights that you can use to establish rapport, open lines of communication, build trust, motivate and influence. Ways to work with each behavioral style will be explored along with techniques to enhance and improve your interactions leading to better communication.   

The course goes into detail about   

  • The four behavioral styles of DISC   
  • Each style's strengths and liabilities   
  • Do's and don'ts when interacting with High Dominance  
  • Do's and don'ts when interacting with High Influence  
  • Do's and don'ts when interacting with High Steadiness  
  • Do's and don'ts when interacting with High Compliance  
  • How to assess a person's nonverbal communication  
  • Gaining a greater sensitivity to others around you   

This online course will give you some insights BUT developing your influencing skills will take you time and a lot of effort, and even then, you are not going to get it right all the time!!     

This course will, also, be of interest to you if you have completed a DISC Behavioural assessment in the past and would like a refresher.  You may have discovered your Behavioural Style through a work-based training program, by completing a questionnaire or through general interest.  Your Behavioural Style is a blend of all four styles, but one is usually dominant.  It all made sense at the time, but you have forgotten what it all means and how relevant it can be to how you engage with other people.

This course will, also, be of interest to you if you lead or manage a team and are looking at ways to build understanding and develop relationships leading to more rewarding interactions and high performance.  It will give you an understanding of the relevance of Behavioural Styles and how they can be put to work. 

Provided within the course is a questionnaire gives you a good indication of your dominant style(s).  The course also contains loads of material for you to download and use with your interactions with others to help with your learning.

Requirements

  • You will be a member of a team made up of a range of people
  • You will be a leader or a manager responsible for a number of projects involving people
  • An interest in how interactions with other people work and how to build them more effectively
This section gives an overview of the courses and an understanding about the background to DISC behavioural styles.
This video introduces the course on DISC behavioral styles.
This lesson looks at the objectives covered on this course on behavioral styles based around DISC.
What are behavioral styles?  This lesson looks at what behavioral styles are and why an understanding of them will help you with your interactions with other people.
American psychologist and writer William Moulton Marston, in his 1928 book Emotions of Normal People introduced the prototype of the DISC profiling technique: a pair of axes producing a set of four interconnected factors. Marston originally called these four factors Dominance, Inducement, Submission, and Compliance, though 'Inducement' and 'Submission' now carry the more meaningful modernised names of Influence and Steadiness. It was during the 1940's that Marston's profiling technique came to prominence when it was adopted by the U.S. military to help in recruitment during the Second World War. Over the following decades, its simplicity and flexibility meant that it became more and more widely used across the world as a way of understanding behavior. It is particularly useful in team settings.
Before you continue with any more of this course, please complete this short questionnaire.  It is designed to give you some insights around your preferred DISC behavioral style.
This section covers the four DISC behavioural styles in depth.
This lesson covers how the four behavioral styles of DISC are determined by looking at the ways that people use their assertion and the ways that people express their emotions.
High Dominance has a clear idea of their ambitions and goals, as well as the directness and forcefulness to achieve those goals. It also means that people like this will tend to have a competitive attitude, and they will generally follow their own ideas rather than work cooperatively with others.
This lesson reviews the High Dominance behavioral style with particular reference to the mannerisms and body language that you are likely to see.
Here is a summary booklet on the High Dominance behavioral style for you to download, print off and use for reference.
High Influence is enthusiastic and good motivators and is highly creative. People like this desire acceptance and social esteem. They enjoy being recognized for their creativeness, ability to motivate and influence, and especially for their sense of humor when possible. They want to be around others and desire for environments to be positive and even fun, both at work and socially.
This lesson reviews the High Influence behavioral style with particular reference to the mannerisms and body language that you are likely to see.
Here is a summary booklet on the High Influence behavioral style for you to download, print off and use for reference.
High Steadiness people show patience, calmness and gentle openness. They are generally amiable and warm-hearted, being sympathetic to others' points of view, and valuing positive interaction with others.
This lesson reviews the High Steadiness behavioral style with particular reference to the mannerisms and body language that you are likely to see.
Here is a summary booklet on the High Steadiness behavioral style for you to download, print off and use for reference.
High Compliance people often appear reticent and aloof, as they are reluctant to reveal information about themselves or their ideas unless absolutely necessary. They will tend to use existing structures and rules to accomplish their aims and adhere to rules, authority and logical argument to influence the actions of others.
This lesson reviews the High Compliance behavioral style with particular reference to the mannerisms and body language that you are likely to see.
Here is a summary booklet on the High Compliance behavioral style for you to download, print off and use for reference.
This booklet covers hints and tips - some do's and don'ts - for each of the DISC behavioral styles.
DISC works by measuring four fundamental factors in a person's behavior and using those four factors to describe their personality. This lesson looks at how you can adapt your behavior in more valid and reliable ways.  It, also, covers the ideal behaviors for you to demonstrate at work irrespective of your preferred style.
Test your knowledge of DISC with this short quiz.
Here are the answers to the DISC Behavioral Preference Quiz.
You may have recognised your strongest behavioral style or you may have recognised that you have behavioral preferences with more than one style. We use all four styles but most of us tend to have preferences for one or two of the styles. To develop really effective interpersonal relationships we need to adapt our style to work with those of others. Building rapport with people who have a similar style or styles is easier than building rapport with someone who has your least favored style. This practical activity will help you to explore your least preferred style.
This section covers how each of the DISC behavioral styles reacts to pressure and stressful situations.
This lesson covers what happens with the DISC behavioral styles when they are feeling stressed and they come under pressure.
This summary sheet covers what each DISC styles do to demonstrate high levels of emotional intelligence and what they do to demonstrate low levels of emotional intelligence.
Each behavioral style has a unique set of priorities and preferences regarding relationships and tasks, and each prefers to work at its own pace.  These can lead to tension.
In conflict, High Dominance will become autocratic. This lesson looks at why and how to work with this style in conflict.
In conflict, High Influence will attack. This lesson looks at why and how to work with this style in conflict.
In conflict, High Steadiness will acquiesce (give in). This lesson looks at why and how to work with this style in conflict.
In conflict, High Compliance will avoid. This lesson looks at why and how to work with this style in conflict.
Test your knowledge of how each DISC style reacts under pressure.
The answers to the Reactions to Pressure Quiz.
This section covers how you can develop the flexibility to work with all the DISC behavioral styles.
This lesson looks at how my attitude and behavior influence your attitude and behavior and the cycle of behavior that follows. It also looks at communication.
This lesson looks at ways that you can develop your skills with different behavioral styles.
This workbook will give you more insights into working with behavioral styles - your own and those of other people.  It will also help you to reflect upon what you have learned about yourself through understanding behavioral styles.  (If you are working with DISC with members of your team, this workbook gives a very clear structure for a coaching session.)
Both Emotional Intelligence and Social Intelligence skills can be developed with the right approach and the right attitude.
Test your knowledge of Working with Other's Behavioral Styles.
The answers to the Working with Other's Behavioral Styles Quiz
This lesson reviews the course on behavioral styles and revisited the learning objectives to review how these have been achieved.
This section contains some additional resources that you may find useful.
This set of Lightbulb Moments cards covers some of the basics around good communication.
The document that is attached contains two resource cards that neatly summarise hints and tips around working with the four behavioral styles - Dominance, Influence, Steadiness, and Compliance. A great suggestion is to print this onto a postcard (A6 size) and laminate it so that you can pop it into your pocket as a reminder of the styles and to refer to when needed.

About the instructors

Robin Hills

Emotional Intelligence Coach, Trainer and Facilitator
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Hi.  I'm Robin Hills and it is my intention to provide you with the best on-line courses on emotional intelligence in business.  I am not teaching any other types of course as I am a specialist in emotional intelligence and it is the focus of my business. 

I am an emotional intelligence coach, trainer and facilitator with over 35 years' business and commercial experience.  I provide knowledge and skills that help people understand themselves and others better.

My career began with the pharmaceutical industry on the commercial side and worked in the London teaching hospitals for over ten years.  My current work takes me into small start-ups through to large corporate multi-nationals and into the Public Sector with financial institutions, government departments and health departments, as well as charities.  This provides me a practical understanding of how emotional intelligence works and can be applied in the real world, which enables me to keep up to date with relevant issues.

I'm a registered practitioner with the British Psychological Society and sit on the NW committee of the Association for Business Psychology.  

My articles and papers on resilience have been published in international books and journals.

My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Our emotional intelligence programmes by ILM - the Institute of Leadership and Management.

Over the last few years, I have delivered workshops at global emotional intelligence and neuroscience conferences.  These have been held at Harvard University, at University of Manchester, in Cape Town, the Middle East and India.

I am the author of 

- The Authority Guide to Emotional Resilience: Strategies to weather storms and manage stress in the workplace (published May 2016)

- The Authority Guide to Behaviour in Business: How to build successful and powerful relationships (published November 2017)

Both are available on Amazon.

Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt.  I am here to support and guide you.

I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.

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