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About the Class

Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.

This course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging but more rewarding as well.

What will you learn in this course?

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Author

Dr. Kevin S. Hairston

Follow Your Dreams, Reach Your Goals, Be Happy
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Dr. Kevin S. Hairston is currently the Senior Pastor of Living Word Bible Fellowship Church, in Columbus, Ohio. As Pastor/Founder of Living Word Bible Fellowship, the church has experienced tremendous growth numerically and spiritually. For over 20 years, he has worked for non-profit and for-profit corporations. He's served as a Senior Pastor...

What's Included

Level: All levels
Duration: 1 hour 1 minute
22 Videos
12 Documents
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