Activity Solution: Use Poka-Yoke

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Transcript

Hey everyone, welcome to the activity solutions lecture. In this activity, you are given three situations, each situation reflected a problem to be addressed. And you had three choices, which reflected solutions for those situations. And I hope you have picked up that choice that reflects the use of Poka Yoke. Okay. Let's look at the solutions now.

Situation one, you are a team leader in a back office process, you have a team of 15 members. After completing each transaction, your team members have to fill in one column of an Excel spreadsheet with the name of the transaction type. There are 15 transaction types, and each time a team member has to type in the complete name. Because the team members have to process their transactions at a fast pace. They fill in the required informations period. This causes them to misspell the words.

This This adds rework, as at the end of the day when you reconcile these Excel spreadsheets from your team members, you find different spellings for the same transaction types. And you have to reconcile all the spreadsheets to get the right spelling. What will be a suitable Poka Yoke a solution for the given problem. Option one, discuss and give feedback to the team members to use the correct spelling of each transaction type option to leave the problem as it cannot get rectified. option three, use the filter functionality of a spreadsheet where instead of typing the complete name of the transaction type, the team members will get a drop down button and they just need to select the right drop down option from the given list. Great, I'm sure you have answered this correctly.

Option one is about giving feedback. This does not mistake proof the situation, errors are still bound to happen. Option two is definitely not an answer. Leave the problem. No, no, no, you don't want to do that. The correct answer is option three using the filters functionality of a spreadsheet.

Let us now move to the second example. You are an active member of several WhatsApp groups using your smartphone. All these groups are very active and keep sending several messages. You don't have a habit of looking through each message especially when you're at work. However, because your WhatsApp groups are active, your phone keeps beeping and distracting you and your co workers at work. You also do not want to reduce the volume of your phone ringtone as you do receive some important phone calls which you cannot miss.

Which of the following options will you choose to use option one, you will mistake prove the situation by just reducing the volume of the WhatsApp application in your phone. Option two, you will let the situation be this way. option three, you will reduce the ringer volume of the phone and decide to actively check the phone for any potential missed calls. Given this simple situation, you will go with option one. As this actually mistake proves the situation. If you reduce the ringer volume for just one app that buzzes all the time, you will not only be less distracted, but also be able to take important calls as their ringer volume functions as normal nowadays Look at the third example.

Your website requires customers to enter their credit card information when they are about to purchase a product. The page that captures credit card has a simple box and customers can feed in any information that they like. A number of customers give your customer service desk a call, because their credit card information doesn't get processed the first time. Upon analysis your team finds that 60 to 80% of the time, the customer had not updated credit card information correctly in the given space. Which of the following is the right mistake proofing step to be taken here. Option one, you will allow the situation to remain as is and manually resolve customer issues as it increases customer touchpoint without a thought.

Option to Penny credit card has a 16 digit card number has an expiry date and space for the three digit code, you will modify the boxes that collect this information as follows. A only 16 numeric digits are allowed in the first box, B. Only month and date are allowed in the second box in the format mm yy. See, only three digit number is allowed in the third box. You do not allow any character to be entered in the given boxes other than the one you have chosen. option three, you decide to take the training session for all your customers, asking them to enter correct information in the given page.

Oh my god, that would be a long journey. Anyways, here is the correct answer. The correct answer is Option two. That brings us to the end of this lecture. Thank you For attending, see you in the next one.

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