Many leaders, managers, and supervisors do a poor job of confronting problem performance or behavior. Doing so is challenging, and it often seems easier to ignore or side-step sensitive issues hoping they’ll go away. Unfortunately, they don’t. Problems fester, and the employees who fail to meet expectations become a toxic influence on their coworkers and drag down the morale or performance of the majority.
Therefore, developing the confidence and ability to speak respectfully, candidly, and yet firmly to poor performing people is a necessary skill for any leader, supervisor or manager and a necessary ingredient for building a great organization.
The purpose of this course is to teach you how. You'll learn how to set and communicate your expectations and then hold people accountable. You'll also learn a proven, 7-step strategy for confronting difficult or non-compliant employees. I'll illustrate these concepts with multiple case studies and scenarios that will help you learn and apply these strategies to your current relationships with your employees.
High-performance organizations establish a high standard of excellence and expect the best from their people. They know that if people are to succeed, they have to know what is expected of them.
What will you learn in this course?
Who should take this course?