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About the Class

Does the way we behave in face-to-face interactions with people actually matter? To what extent is behavior an influential factor in determining the outcome of our interactions?

As people’s judgments about us stem from their observations of our behavior, it would seem to be clear that our behavior matters very much. There are other factors of course, for example, the results we achieve, our technical know-how, decision-making skills, creativity, and so on.

However, the interactive skills we use in face-to-face encounters contribute greatly to our success in influencing others and achieving our objective. In this course we'll explore:

  • Your current behavior;
  • The benefits of assertiveness as a communication style;
  • Other styles you may come across;
  • How to deal with resistance when you change to a more assertive style; and,
  • How to offer constructive feedback.

There is an accompanying set of workbooks with exercises to complete. Please take the time to work through these as they will help to embed your learning. After watching this initial video, you can head straight into the first exercise where you can note your learning goals and expectations.

Author

Closed Account

Particularly interested in helping people work through change, building resilience and soft skills around personal effectiveness.

School

Closed Account's School

Requirements

All you need is an open mind, a challenge around assertiveness you want to address and the will to follow through on your actions. This is an intermediate course so it hits the basics of assertiveness, and more, and gives you some tips and tactics to try out in your own time.

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What's Included

Language: English
Level: Intermediate
Skills: Assertiveness Skills, Saying No, Managing Unreasonable Behaviour
Age groups: All ages
Duration: 32 minutes
12 Videos
5 Documents
0
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