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An introduction to assess the current position and to understand the gaps we may want to fill.
Overview of what is covered in the course and the type of content.
Understanding the role of assertiveness in our lives.
Work on your own learning goals and expectations and some starter exercises to set you up for success!
A guide on how you develop self-awareness to help you put your learning into context.
Understanding how distorted thinking may impact your ability to be assertive.
Explaining the continuum of passive to aggressive and how these styles play out.
What style we may see every day.
A style that slingshots between passive and aggressive and exercises to help you understand this style.
An in-depth video exploring how mindsets can shift to help you develop your style.
A handy checklist to work out what successful mindsets would help you to progress in your endeavours.
The videos and workbook explore the individual (personal) as well as contractual rights of a person.
What are your rights? When are your rights violated? What you can do to change this?
Understanding your feelings and beliefs will help you to remove some of the triggers to the barriers to successful communication and influencing.
A deeper dive into how to manage your behaviour in light of your beliefs.
A summary of tips to help you plan for a meeting or conversation.
You'll need to work on how you communicate and influence the styles that impact upon you. This section takes an in-depth look at how you do that.
A video highlighting the need to handle feedback carefully.
A structured way of giving feedback.
Your exercises and action planner to take forwards.

Does the way we behave in face-to-face interactions with people actually matter? To what extent is behavior an influential factor in determining the outcome of our interactions?

As people’s judgments about us stem from their observations of our behavior, it would seem to be clear that our behavior matters very much. There are other factors of course, for example, the results we achieve, our technical know-how, decision-making skills, creativity, and so on.

However, the interactive skills we use in face-to-face encounters contribute greatly to our success in influencing others and achieving our objective. In this course we'll explore:

  • Your current behavior;
  • The benefits of assertiveness as a communication style;
  • Other styles you may come across;
  • How to deal with resistance when you change to a more assertive style; and,
  • How to offer constructive feedback.

There is an accompanying set of workbooks with exercises to complete. Please take the time to work through these as they will help to embed your learning. After watching this initial video, you can head straight into the first exercise where you can note your learning goals and expectations.

Requirements

All you need is an open mind, a challenge around assertiveness you want to address and the will to follow through on your actions. This is an intermediate course so it hits the basics of assertiveness, and more, and gives you some tips and tactics to try out in your own time.

An introduction to assess the current position and to understand the gaps we may want to fill.
Overview of what is covered in the course and the type of content.
Understanding the role of assertiveness in our lives.
Work on your own learning goals and expectations and some starter exercises to set you up for success!
A guide on how you develop self-awareness to help you put your learning into context.
Understanding how distorted thinking may impact your ability to be assertive.
Explaining the continuum of passive to aggressive and how these styles play out.
What style we may see every day.
A style that slingshots between passive and aggressive and exercises to help you understand this style.
An in-depth video exploring how mindsets can shift to help you develop your style.
A handy checklist to work out what successful mindsets would help you to progress in your endeavours.
The videos and workbook explore the individual (personal) as well as contractual rights of a person.
What are your rights? When are your rights violated? What you can do to change this?
Understanding your feelings and beliefs will help you to remove some of the triggers to the barriers to successful communication and influencing.
A deeper dive into how to manage your behaviour in light of your beliefs.
A summary of tips to help you plan for a meeting or conversation.
You'll need to work on how you communicate and influence the styles that impact upon you. This section takes an in-depth look at how you do that.
A video highlighting the need to handle feedback carefully.
A structured way of giving feedback.
Your exercises and action planner to take forwards.

About the instructors

Cheryl Lyon-Hislop

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28 years of HR experience. Head of Human Resources & HR Consultant. Has led organisational change, including TUPE and growth strategies. previously responsible for Learning & Development, OD, Occupational Health (including stress management & managing long-term sickness absence).

Particularly interested in helping people work through change, building resilience and soft skills around personal effectiveness.

Conference speaker for the EFQM contributor to HR blogs/articles and thought leadership.

Recent projects within Supernova Soft Skills include coaching, elearning design and facilitating online development programmes.

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