Module 3: Case Study

Being a More Effective (and Likable) Boss Module Three: Leadership as Service
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Transcript

Alice was running late to work. She was nervous about being late, but she was not afraid because she knew that her boss one would understand he was strict about tardiness, but he would listen to your explanation and take that into account. Instead of trying to sneak into work, she went straight to one first and let him know why she was late. This was fortunate because one had given out specific instructions for how to handle a particular customer service call that was coming in more frequently that day. If Allison tried to speak Paswan, she would have taken the first customer service call and handled it incorrectly.

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