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Masterclass: Introduction to Emotional Intelligence

Learn how your emotions influence how you perform, build relationships and make good quality decisions.

Masterclass: Introduction to Emotional Intelligence

Learn how your emotions influence how you perform, build relationships and make good quality decisions.
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Some insights into what this course on Emotional Intelligence is all about and what you can expect to learn about.
Answers to a series of Frequently Asked Questions about the subject of emotional intelligence.
This short video gives you some details about the aims and learning objectives of this Emotional Intelligence course.
This is a practical activity that will help you to think about how you are using your emotions and your emotional intelligence and what other people think. You are going to be asked to rate some competencies of your emotional intelligence and get someone else to rate your competencies as well. Comparing how you score yourself and comparing this with how someone else scores, you will give you some very useful information. Ideally, complete this activity with someone you trust at work. If you are going to get the best out of this course, it is important that you complete this practical activity!
An overview of emotional intelligence giving you a definition and the meaning of emotional intelligence.
This lesson gives an insight into emotions and what they mean.
Emotions are experienced and expressed readily in the workplace. You may not be aware of this. This lecture looks at how emotions can be used intelligently at work.
This lesson looks at how to work with the emotional climate by assessing the level of emotional engagement and the level of emotional management.
Feedback can be a gift if it is delivered in the right manner and with the right intention. This lesson looks at why giving constructive feedback is important rather than just being critical.
A review of some of the advantages and some of the disadvantages when working with emotional intelligence.
A quiz to test what you have learned so far.
The view of emotions has changed over the years. This lesson looks at what these changes are and why emotions are an important consideration in success.
This lesson looks at why we have emotions from a biological perspective, why they are necessary, and how they have evolved.
This lesson looks at the structure of the brain with a very simple, but a practical overview. It looks at where emotions are generated.
There are seven basic human emotions. This lecture looks at the seven emotions in more detail.
Our understanding of emotion is increasing all the time. Researchers are debating the extent of basic emotions and how they are expressed.
This lesson looks at some new research into emotions that changes the way that we think the brain works with emotions.
Robert Plutchik's Wheel of Emotions helps us to understand how the basic emotions blend and work together to form more complex emotions.
There are many factors that influence the expression of emotion and how you can determine the emotional state of someone else. This lesson looks at a number of these influences.
People often talk about positive and negative emotions. This is not that helpful as emotions cannot really be labelled in that way. This lesson looks at why labelling emotions as positive or negative can be unhelpful.
This lesson covers why it is important and necessary to understand your emotions and how you can use them to get better results.
This lesson looks at why it is important and necessary to identify how you respond to your emotions and how you can use them better.
A quiz to test your knowledge of emotions as covered within this course.
Daniel Goleman is an American psychologist who wrote his bestselling books on emotional intelligence in the mid 90s. He developed a framework which is presented in this lesson.
In his book “Working with Emotional Intelligence” (1998), Daniel Goleman identifies a series of competencies for each domain of his emotional intelligence framework. You can download a copy of the framework and the list of associated competencies.
This lesson presents the ability model of emotional intelligence developed by psychologists, John D. Mayer, and Peter Salovey.
This lesson has been developed from a podcast that includes an interview with Dr. David Caruso from Yale University. Dr. Caruso is one of the pioneers of emotional intelligence working with the psychologists who first wrote about the construct. The interview was recorded at the 2nd International HR Conference on Emotional Intelligence held in Mumbai, India in 2015.
This model of emotional intelligence is the one used and favoured by the Six Seconds network. It is very simple to understand by anyone of any age.
Emotional intelligence can be measured by sophisticated psychological instruments. This lecture looks at the EQ-i 2.0 - the assessment that I use and the reasons why.
These are the fundamental principles that need to be applied to develop emotional intelligence. Doing these well and consistently is NOT easy!
Here are some ways that will help you to practise emotional intelligence. These can be done anywhere and at any time.
A helpful technique that will help you to think about how you can build up skills in emotional intelligence.
Here are some do's and don'ts around working with emotional intelligence.
A quiz to test your knowledge about practising emotional intelligence.
This is a practical activity that will help you to think about what you have learnt from this course and what you have got out of it.
A short review of this emotional intelligence course.
A quiz to test your knowledge to find out how much your have learnt about emotional intelligence in this course.
A series of 25 Lightbulb Moments cards covering all aspects of the course. These can be downloaded and printed off to act as aide memoires.

What is it to be the best human being that you can be? 

Emotional intelligence is an aspect of the whole person affecting work life and personal life.

Emotional intelligence is the ability to combine thinking with feelings in order to build good quality relationships and to make good authentic decisions.  It is managing who you are in the moment to meet your emotional needs through conscious choice and is fundamental to leading a full, rich, and rewarding life.

Emotional intelligence is different from IQ - cognitive intelligence and offers a different perspective on success and performance at work.  There are many parts to emotional intelligence - it predicts the effectiveness and can be changed and developed. 

Your emotional intelligence is your responsibility!  How you react and respond to events is governed by your emotional intelligence.  You can work to develop your emotional intelligence, but this is not easy. 

This course looks at what emotional intelligence is and what it is not.   It looks at some models of emotional intelligence; what they mean and how they can be applied at work.  

The course covers the advantages and disadvantages of emotional intelligence, ways it can be improved, and some do's and don'ts of working with emotional intelligence.  It will test your emotional intelligence! 

Changing the way that you work with your emotions is not easy.  This course will give you some insights BUT developing your emotional intelligence will take you time, and a lot of effort, and even then you are not going to get it right all the time!!  Emotional intelligence is about improving performance, engagement, and well being in a sustainable way, so that it sticks.

The course contains narrated videos, quizzes and some fun material to download - including a series of complementary crib cards. 

  • The course contains an interview with one of the key researchers in the field of emotional intelligence - Dr. David Caruso from Yale University Center for Emotional Intelligence.  He gives his views on the subject and some insights into emotional intelligence as an ability.

There is also a practical activity related to your work for you to do outside of the course to find out how you view your emotional intelligence and how others view your emotional intelligence. This involves some interaction with other people and some reflection.  It will help to guide you on what and how you need to change.  [WARNING: this takes some effort, and you may not like what you find out!]

PLEASE NOTE - This course is NOT for you if you are not prepared to work through the practical activities that make up a fundamental part of the course.  Emotional intelligence cannot be developed by learning some techniques by watching a few video lectures.  The course requires you to do some reflective thinking, to get some feedback, and to discuss your development with others.  I'm afraid that you won't get the best from the course unless you are prepared to do this.

There are TWO practical activities included within the course that is designed to help you to develop your emotional intelligence.  Both activities require you to do some work outside of the course.  The emotional brain learns from doing things and through activity.  Repetition and rehearsal over weeks will embed in changes.

Requirements

This class is suitable for anyone who:

  •  is interested in having a basic understanding of why emotions play an important role in performance and success.
  • wants to have a deeper understanding of themselves and how to work better with other people.
  • has an interest in developing their ability to manage their emotions.
Some insights into what this course on Emotional Intelligence is all about and what you can expect to learn about.
Answers to a series of Frequently Asked Questions about the subject of emotional intelligence.
This short video gives you some details about the aims and learning objectives of this Emotional Intelligence course.
This is a practical activity that will help you to think about how you are using your emotions and your emotional intelligence and what other people think. You are going to be asked to rate some competencies of your emotional intelligence and get someone else to rate your competencies as well. Comparing how you score yourself and comparing this with how someone else scores, you will give you some very useful information. Ideally, complete this activity with someone you trust at work. If you are going to get the best out of this course, it is important that you complete this practical activity!
An overview of emotional intelligence giving you a definition and the meaning of emotional intelligence.
This lesson gives an insight into emotions and what they mean.
Emotions are experienced and expressed readily in the workplace. You may not be aware of this. This lecture looks at how emotions can be used intelligently at work.
This lesson looks at how to work with the emotional climate by assessing the level of emotional engagement and the level of emotional management.
Feedback can be a gift if it is delivered in the right manner and with the right intention. This lesson looks at why giving constructive feedback is important rather than just being critical.
A review of some of the advantages and some of the disadvantages when working with emotional intelligence.
A quiz to test what you have learned so far.
The view of emotions has changed over the years. This lesson looks at what these changes are and why emotions are an important consideration in success.
This lesson looks at why we have emotions from a biological perspective, why they are necessary, and how they have evolved.
This lesson looks at the structure of the brain with a very simple, but a practical overview. It looks at where emotions are generated.
There are seven basic human emotions. This lecture looks at the seven emotions in more detail.
Our understanding of emotion is increasing all the time. Researchers are debating the extent of basic emotions and how they are expressed.
This lesson looks at some new research into emotions that changes the way that we think the brain works with emotions.
Robert Plutchik's Wheel of Emotions helps us to understand how the basic emotions blend and work together to form more complex emotions.
There are many factors that influence the expression of emotion and how you can determine the emotional state of someone else. This lesson looks at a number of these influences.
People often talk about positive and negative emotions. This is not that helpful as emotions cannot really be labelled in that way. This lesson looks at why labelling emotions as positive or negative can be unhelpful.
This lesson covers why it is important and necessary to understand your emotions and how you can use them to get better results.
This lesson looks at why it is important and necessary to identify how you respond to your emotions and how you can use them better.
A quiz to test your knowledge of emotions as covered within this course.
Daniel Goleman is an American psychologist who wrote his bestselling books on emotional intelligence in the mid 90s. He developed a framework which is presented in this lesson.
In his book “Working with Emotional Intelligence” (1998), Daniel Goleman identifies a series of competencies for each domain of his emotional intelligence framework. You can download a copy of the framework and the list of associated competencies.
This lesson presents the ability model of emotional intelligence developed by psychologists, John D. Mayer, and Peter Salovey.
This lesson has been developed from a podcast that includes an interview with Dr. David Caruso from Yale University. Dr. Caruso is one of the pioneers of emotional intelligence working with the psychologists who first wrote about the construct. The interview was recorded at the 2nd International HR Conference on Emotional Intelligence held in Mumbai, India in 2015.
This model of emotional intelligence is the one used and favoured by the Six Seconds network. It is very simple to understand by anyone of any age.
Emotional intelligence can be measured by sophisticated psychological instruments. This lecture looks at the EQ-i 2.0 - the assessment that I use and the reasons why.
These are the fundamental principles that need to be applied to develop emotional intelligence. Doing these well and consistently is NOT easy!
Here are some ways that will help you to practise emotional intelligence. These can be done anywhere and at any time.
A helpful technique that will help you to think about how you can build up skills in emotional intelligence.
Here are some do's and don'ts around working with emotional intelligence.
A quiz to test your knowledge about practising emotional intelligence.
This is a practical activity that will help you to think about what you have learnt from this course and what you have got out of it.
A short review of this emotional intelligence course.
A quiz to test your knowledge to find out how much your have learnt about emotional intelligence in this course.
A series of 25 Lightbulb Moments cards covering all aspects of the course. These can be downloaded and printed off to act as aide memoires.

About the instructors

Robin Hills

Emotional Intelligence Coach, Trainer and Facilitator
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Hi.  I'm Robin Hills and it is my intention to provide you with the best on-line courses on emotional intelligence in business.  I am not teaching any other types of course as I am a specialist in emotional intelligence and it is the focus of my business. 

I am an emotional intelligence coach, trainer and facilitator with over 35 years' business and commercial experience.  I provide knowledge and skills that help people understand themselves and others better.

My career began with the pharmaceutical industry on the commercial side and worked in the London teaching hospitals for over ten years.  My current work takes me into small start-ups through to large corporate multi-nationals and into the Public Sector with financial institutions, government departments and health departments, as well as charities.  This provides me a practical understanding of how emotional intelligence works and can be applied in the real world, which enables me to keep up to date with relevant issues.

I'm a registered practitioner with the British Psychological Society and sit on the NW committee of the Association for Business Psychology.  

My articles and papers on resilience have been published in international books and journals.

My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Our emotional intelligence programmes by ILM - the Institute of Leadership and Management.

Over the last few years, I have delivered workshops at global emotional intelligence and neuroscience conferences.  These have been held at Harvard University, at University of Manchester, in Cape Town, the Middle East and India.

I am the author of 

- The Authority Guide to Emotional Resilience: Strategies to weather storms and manage stress in the workplace (published May 2016)

- The Authority Guide to Behaviour in Business: How to build successful and powerful relationships (published November 2017)

Both are available on Amazon.

Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt.  I am here to support and guide you.

I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.

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