An Introduction to Emotional Intelligence

Learn how your emotions influence your performance relationships and decision-making process.

An Introduction to Emotional Intelligence

Learn how your emotions influence your performance relationships and decision-making process.
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About the Class

What is it to be the best human being that you can be? 

Emotional intelligence is an aspect of the whole person affecting work life and personal life. Emotional intelligence is the ability to combine thinking with feelings in order to build good quality relationships and to make good authentic decisions. It is managing who you are in the moment to meet your emotional needs through conscious choice and is fundamental to leading a full, rich, and rewarding life.

Emotional intelligence is different from IQ, cognitive intelligence, and offers a different perspective on success and performance at work. There are many parts to emotional intelligence, it predicts the effectiveness and can be changed and developed.  Your emotional intelligence is your responsibility. How you react and respond to events is governed by your emotional intelligence. You can work to develop your emotional intelligence, but this is not easy. 

This course explores what emotional intelligence is and what it is not. It covers the main models of emotional intelligence and what they mean but more importantly how they can be practically applied at work. The course covers the advantages and disadvantages of emotional intelligence, ways it can be improved, and some do's and don'ts of working with emotional intelligence. It will test your emotional intelligence.

Changing the way that you work with your emotions is not easy. This course will give you some insights but developing your emotional intelligence will take you time, and a lot of effort, and even then you are not going to get it right all the time. Emotional intelligence is about improving performance, engagement, and well being in a sustainable way, so that it sticks.

The course contains narrated videos, quizzes, and some fun material to download including a series of complementary crib cards. 

  • The course contains an interview with one of the key researchers in the field of emotional intelligence - Dr. David Caruso from Yale University Center for Emotional Intelligence.  He gives his views on the subject and some insights into emotional intelligence as an ability.

There is also a practical activity related to your work for you to do outside of the course to find out how you view your emotional intelligence and how others view your emotional intelligence. This involves some interaction with other people and some reflection. It will help to guide you on what and how you need to change.

Who should take this course?

This class is suitable for anyone who:

  • is interested in having a basic understanding of why emotions play an important role in performance and success.
  • wants to have a deeper understanding of themselves and how to work better with other people.
  • has an interest in developing their ability to manage their emotions.

Please Note - This course is not for you if you are not prepared to work through the practical activities that make up a fundamental part of the course. Emotional intelligence cannot be developed by learning some techniques by watching a few video lectures. The course requires you to do some reflective thinking, to get some feedback, and to discuss your development with others. I'm afraid that you won't get the best from the course unless you are prepared to do this.

There are three practical activities included within the course that is designed to help you to develop your emotional intelligence. Both activities require you to do some work outside of the course. The emotional brain learns from doing things and through activity. Repetition and rehearsal over weeks will embed in changes.


Robin Hills

Emotional Intelligence Coach, Trainer and Facilitator
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Hi. I'm Robin Hills and it is my intention to provide you with the best on-line courses on emotional intelligence in business. I am not teaching any other types of course as I am a specialist in emotional intelligence and it is the focus of my business. I am an emotional intelligence coach, trainer and facilitator with over 35 years' business...

Class Contents

What's Included

Level: Beginner
Duration: 1 hour 28 minutes
32 Videos
6 Documents
3 Quizzes
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