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About the Class

You don't just want customers: You want customers for life

When a new prospect buys from you, they are considering three things: your product, your price, and your service. Do you know which of these three is most important to buyers nowadays?

It is service. A great customer experience will sway a buying decision more than a product description or the price. 

Creating an excellent customer experience is your way to

  • Get more customers
  • Keep more customers
  • And improve your product all the time

This course is about how to create a high-quality customer experience: one that drives satisfaction and repeats business. Students will learn a simple way to build a high value and feedback-driven customer experience to both manage and communicate with customers.

Create a simple system to build a bespoke strategy for customer experience. While the rules are universal, they allow each business to build a system that works best for them. Learning to understand the fundamentals of customer success allows students to recreate their ideal systems in different businesses, scenarios, or parts of their company.

Author

Rebecca Brizi

Management Consultant: Strategy & Operations
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Hello and welcome to my profile page. I'm Rebecca G Brizi, a business consultant, avid reader, and dedicated drinker of coffee. Mainly: I'm a strong believer in how systems and plans make you better at your job. Because when you don't have to worry about "what comes next", you can use all your energy for growing your business. My courses are...

Class Requirements

You should have a computer and a notepad.

What's Included

Level: Intermediate
Duration: 1 hour 17 minutes
15 Videos
8 Documents
0
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