You don't just want customers: You want customers for life
When a new prospect buys from you, they are considering three things: your product, your price, and your service. Do you know which of these three is most important to buyers nowadays?
It is service. A great customer experience will sway a buying decision more than a product description or the price.
Creating an excellent customer experience is your way to
This course is about how to create a high-quality customer experience: one that drives satisfaction and repeats business. Students will learn a simple way to build a high value and feedback-driven customer experience to both manage and communicate with customers.
Create a simple system to build a bespoke strategy for customer experience. While the rules are universal, they allow each business to build a system that works best for them. Learning to understand the fundamentals of customer success allows students to recreate their ideal systems in different businesses, scenarios, or parts of their company.
You should have a computer and a notepad.