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How to Handle Cranky Customer Problems

How to respond professionally even in situations where the people around you are freaking out.

How to Handle Cranky Customer Problems

How to respond professionally even in situations where the people around you are freaking out.
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Learning how to remain calm while the people around you are freaking out
Welcome to the course. This short video will orient you to what we will cover and to me as your instructor
3 video lessons on how to handle cranky customer problems using behavioral science
Knowing how & why you respond the way you do helps you to NOT respond negatively when negativity is thrown at you. An amazing thing happens when you can control your response. And that is that the person who best controls their response, controls the dynamic!
Interpersonal interactions are like a dance. People trade responses back and forth. In the case of a cranky customer, they are being cranky and you are responding to their crankiness and they are responding to how you responded to them. Understanding that your response will have an impact on how the other person responds is the key to interpersonal enlightenment!
Remaining calm is a skill that has to be practiced. Being calm is not something you can fake. If you just can’t respect someone, pity them instead and try to think of them compassionately. What you may just find is that when you stop treating them as if they are a threat to you or that you hate them, they will stop responding to you as if you are a threat!
Links to Additional Reading It's not customer service, it's human service - http://humanisthappiness.blogspot.com/2015/02/understanding-that-it-isnt-customer.html How not to treat your vendors - http://humanisthappiness.blogspot.com/2012/12/how-not-to-treat-your-vendors.html Dealing with Difficult People - http://humanisthappiness.blogspot.com/2015/05/dealing-with-difficult-people.html The Art of Persuasion - http://humanisthappiness.blogspot.com/2015/10/the-art-of-persuasion.html Learn more from Jennifer Hancock & Humanist Learning Systems Website: https://humanistlearning.com/

Without customers, we don’t have a business. But what can or should we do if one of our customers is cranky?

In this course, you will learn why people behave how they do and how you can respond so that. You preparedness can result in you being happier and more effective in helping solve your customer’s problems without getting drawn into their drama.

This program is based on behavioral psychology and discusses how your responses impact your customer. It enables you to choose a response that will help you stand your ground while still being compassionate about your customer’s problem.

The goal of this course is to help you learn how to use the science of behavior to respond professionally.

This course consists of several video lessons & a transcript of the lecture. It takes a little more than 45 minutes to complete. 

If you want to learn how not to get drawn into other people’s drama and improve outcomes for yourself and your customers, take this course. 

Learning how to remain calm while the people around you are freaking out
Welcome to the course. This short video will orient you to what we will cover and to me as your instructor
3 video lessons on how to handle cranky customer problems using behavioral science
Knowing how & why you respond the way you do helps you to NOT respond negatively when negativity is thrown at you. An amazing thing happens when you can control your response. And that is that the person who best controls their response, controls the dynamic!
Interpersonal interactions are like a dance. People trade responses back and forth. In the case of a cranky customer, they are being cranky and you are responding to their crankiness and they are responding to how you responded to them. Understanding that your response will have an impact on how the other person responds is the key to interpersonal enlightenment!
Remaining calm is a skill that has to be practiced. Being calm is not something you can fake. If you just can’t respect someone, pity them instead and try to think of them compassionately. What you may just find is that when you stop treating them as if they are a threat to you or that you hate them, they will stop responding to you as if you are a threat!
Links to Additional Reading It's not customer service, it's human service - http://humanisthappiness.blogspot.com/2015/02/understanding-that-it-isnt-customer.html How not to treat your vendors - http://humanisthappiness.blogspot.com/2012/12/how-not-to-treat-your-vendors.html Dealing with Difficult People - http://humanisthappiness.blogspot.com/2015/05/dealing-with-difficult-people.html The Art of Persuasion - http://humanisthappiness.blogspot.com/2015/10/the-art-of-persuasion.html Learn more from Jennifer Hancock & Humanist Learning Systems Website: https://humanistlearning.com/

About the instructors

Jennifer Hancock

Humanistic Management and Leadership
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  • Founder of Humanist Learning Systems. 
  • Author of several award winning books

Specializes in the teaching of applied ethical philosophy and behavioral based interventions

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