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The Emotionally Intelligent Leader

How to work with and manage the emotional climate of your team to build trust and develop relationships.

The Emotionally Intelligent Leader

How to work with and manage the emotional climate of your team to build trust and develop relationships.
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This brief introductory lecture gives an overview of the course on the Emotionally Intelligent Leader.
This lesson looks at what makes not only an effective leader BUT, also, what makes a great leader.
A core leadership capability is giving and receiving feedback - especially as an emotionally intelligent leader. This lecture looks at these skills in more detail.
Here are some simple phrases that you can use as an emotionally intelligent leader to create highly engaged, empowered teams who will follow you anywhere and will achieve great results.
Self-awareness is a fundamental part of emotional intelligence and good leadership. This lesson looks at self-awareness as a leadership capability - its advantages and disadvantages.
This lesson covers some perspectives around leadership, particularly looking at awareness of self, others, and the context.
This lesson looks at what you will learn within the Emotional Intelligent Leader course.
An overview of emotional intelligence giving you a definition and the meaning of emotional intelligence.
This lesson looks at the academic work that helped to develop the construct that is emotional and social intelligence and explains why they are important components of leadership.
Some frequently asked questions (with appropriate answers) about emotional intelligence.
A broad look at emotions and why they are important to consider in leadership.
Some examples of when you experience emotions at work and why emotional intelligence is more important than cognitive intelligence (IQ) in leadership.
This lesson looks at how to work with the emotional climate by assessing the level of emotional engagement and the level of emotional management.
How you handle your emotions depends upon a number of factors. People fall into three distinctive styles for attending to and dealing with their emotions. This lesson covers handling emotions by looking at the three distinctive styles.
A review of some of the advantages and some of the disadvantages when working with emotional intelligence.
Self-awareness is vital to becoming an emotionally intelligent leader. This section helps you to develop more self-awareness looking at the behavioral preferences identified by Carl Jung and later modified by Isabel Myers and Katharine Briggs. This lesson looks at the objectives of this part of the course.
This lesson looks at personality and behavior. It looks at how an understanding of personality type will help you as a leader work with some of the challenges that you face in the workplace.
A look at the behavioral preferences identified by Carl Jung that were further researched and developed by Isabel Briggs Myers and Katharine Cook Briggs.
This video gives some instructions for completing the questionnaire that helps you to determine your behavioral preferences and your personality type.
This booklet enables you to determine where you like to focus your attention (E or I), the way you like to look at things (S or N), the way you go about deciding things (T or F), and how you deal with the outer world (J or P). To get the best from this course, you will need this booklet as you work through the next four lectures. The lectures will give you the chance to determine how clear you are on each of the preferences that we are looking at. Use the booklet to mark your clarity (how clear you are) on each preference scale so that you can build up an understanding of your personality type. Full instructions and a short description of each of the 16 personality types are given within the booklet.
This lesson will help you to determine what energizes you and how you get your energy.
This lesson will help you to determine how you take in information from the outside world.
This lesson will help you to determine how you process information.
This lesson will help you to determine how you orientate yourself in the world.
This document enables you to check your Personality Type.
Assessing your Type and some hints and tips when working with Type.
A booklet that will help you when working with Type.
Some ideas for you to think about with regards to taking Type further.
Each Personality Type has a unique way of leading that is all their own. Some Types are given more opportunities to lead than others, and other Types lead in the background by making suggestions and subtly maneuvering situations to their rightful course.   Any Personality Type can be an effective leader. Every Type is going to do it a little bit differently. This booklet looks at the leadership style of each of the 16 Types and looks at possible struggles that each Type may have.
This lesson introduces the idea of coaching as a way to support the development of leadership and emotional intelligence and reviews the objectives of this part of the course.
Coaching is important in the workplace. This lecture covers why coaching is necessary and when to coach.
What are the fundamental skills that you need to be a good coach? This lecture covers the core skills that are needed by leaders who use coaching effectively.
The GROW Model is a well-known coaching process that has become widely recognized as very effective help someone achieve their goals through coaching.
This lesson reviews this section on coaching as a part of good leadership and introduces the practical activity that will support your development as a coaching leader.
This practical activity is designed to give you some insights around how you coach somebody around their decision making.
Leadership is a HUGE topic in management development. Every organization is looking for leaders. This section explores how leadership differs from management and looks at leadership modes and styles.
What is leadership? It's the same as management, isn't it?
This lesson looks at three distinctive modes of leadership.
This booklet gives you the opportunity to assess your leadership mode.
Daniel Goleman defined six styles of leadership. This lecture looks at the six styles.
This booklet covers the six leadership styles in detail.
This chart gives a quick summary of the six leadership styles.
What is the Commanding Style of leadership? When and where should it be used?
What is the Pacesetting Style of leadership? When and where should it be used?
What is the Democratic Style of leadership? When and where should it be used?
What is the Affiliative Style of leadership? When and where should it be used?
What is the Visionary Style of leadership? When and where should it be used?
What is the Coaching Style of leadership? When and where should it be used?
This lesson reviews this section on leadership modes and styles and introduces practical activity.
This quiz tests your knowledge around using the Leadership Styles.
Conflict is an important part of human interaction. Emotions will occur that need managing and supporting. How you work with conflict and how you manage conflict go towards determining how successful you are as a leader. This lesson looks at the objectives in the section of the course.
This lesson looks at the sources, the costs and the benefits of conflict.
This lesson looks at the importance of trust in working with conflict. It covers the factors that you need to consider as a leader that will impact upon the conflict and its resolution.
This lesson looks at trust in more detail.
This lesson looks at the cycle of behaviour that occurs when attitude drives behaviour. Understanding this will give you some insights into how to break this cycle to stop it from escalating.
This lesson covers the best ways in which fight and flight behavior can be managed in situations of conflict.
Within the emotional environment created by conflict, the words used can be very significant. This lecture looks at how one small word can change the management of conflict quite dramatically.
This lesson looks at how you can deal with and manage conflict from a personal perspective. It covers the six stages of conflict management with some wisdom around conflict.
This lesson reviews this section on conflict management and introduces the practical activity that accompanies this part of the course.
This activity involves exploring the word 'conflict' to gain insights into what the word means for a number of different people, so that you can get some different views and opinions.
This is a practical activity that you can easily build into your team meetings to build and enhance your reputation as a leader and to develop the emotional intelligence of your team.
This final lesson reviews the learning objectives of the course.

Emotional Intelligence is the strongest driver of leadership and personal excellence.

  • Leaders with high levels of emotional intelligence earn $29K more in salary than those with low levels of emotional intelligence

  • Every point increase in EQ (emotional quotient) is equivalent to $1,300 in annual salary.

As a leader you are responsible for generating trust, building authentic relationships and effective teams. It is vital that you lead by example and inspire excellence in others.

This course will help you to develop and apply your emotional intelligence skills as a leader. You will learn more about your mode and style of leadership to grow other people, enhance their performance and personal satisfaction.

You will learn how to

  •  Develop greater self-awareness and strengthen your leadership capabilities

  •  Identify your emotional strengths and areas for development

  •  Demonstrate the attributes of an emotionally intelligent leader

  • Manage conflict and difficult situations by inspiring and fostering respect

  •  Build and maintain emotionally intelligent teams

The course, also, covers emotional intelligence coaching and how to manage and resolve situations where conflict arises.

This course is a standalone course for anyone interested in understanding how to work to more effectively with others as a leader. It complements other courses that explore emotional intelligence in more depth.

You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

The course is for you if you want to develop as a leader to improve the way that you interact with other people, the way that you make decisions and the way that you manage performance.

The course contains some challenging quizzes around real-life workplace leadership scenarios that will make you think. There are a series of interactive exercises that involve some activity with other people and some reflection.

Requirements

  • You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course
  • An interest in how interactions with other people work and how to build them more effectively
  • Keenness to learn about emotionally intelligent leadership and how to adapt your approach in different circumstances
This brief introductory lecture gives an overview of the course on the Emotionally Intelligent Leader.
This lesson looks at what makes not only an effective leader BUT, also, what makes a great leader.
A core leadership capability is giving and receiving feedback - especially as an emotionally intelligent leader. This lecture looks at these skills in more detail.
Here are some simple phrases that you can use as an emotionally intelligent leader to create highly engaged, empowered teams who will follow you anywhere and will achieve great results.
Self-awareness is a fundamental part of emotional intelligence and good leadership. This lesson looks at self-awareness as a leadership capability - its advantages and disadvantages.
This lesson covers some perspectives around leadership, particularly looking at awareness of self, others, and the context.
This lesson looks at what you will learn within the Emotional Intelligent Leader course.
An overview of emotional intelligence giving you a definition and the meaning of emotional intelligence.
This lesson looks at the academic work that helped to develop the construct that is emotional and social intelligence and explains why they are important components of leadership.
Some frequently asked questions (with appropriate answers) about emotional intelligence.
A broad look at emotions and why they are important to consider in leadership.
Some examples of when you experience emotions at work and why emotional intelligence is more important than cognitive intelligence (IQ) in leadership.
This lesson looks at how to work with the emotional climate by assessing the level of emotional engagement and the level of emotional management.
How you handle your emotions depends upon a number of factors. People fall into three distinctive styles for attending to and dealing with their emotions. This lesson covers handling emotions by looking at the three distinctive styles.
A review of some of the advantages and some of the disadvantages when working with emotional intelligence.
Self-awareness is vital to becoming an emotionally intelligent leader. This section helps you to develop more self-awareness looking at the behavioral preferences identified by Carl Jung and later modified by Isabel Myers and Katharine Briggs. This lesson looks at the objectives of this part of the course.
This lesson looks at personality and behavior. It looks at how an understanding of personality type will help you as a leader work with some of the challenges that you face in the workplace.
A look at the behavioral preferences identified by Carl Jung that were further researched and developed by Isabel Briggs Myers and Katharine Cook Briggs.
This video gives some instructions for completing the questionnaire that helps you to determine your behavioral preferences and your personality type.
This booklet enables you to determine where you like to focus your attention (E or I), the way you like to look at things (S or N), the way you go about deciding things (T or F), and how you deal with the outer world (J or P). To get the best from this course, you will need this booklet as you work through the next four lectures. The lectures will give you the chance to determine how clear you are on each of the preferences that we are looking at. Use the booklet to mark your clarity (how clear you are) on each preference scale so that you can build up an understanding of your personality type. Full instructions and a short description of each of the 16 personality types are given within the booklet.
This lesson will help you to determine what energizes you and how you get your energy.
This lesson will help you to determine how you take in information from the outside world.
This lesson will help you to determine how you process information.
This lesson will help you to determine how you orientate yourself in the world.
This document enables you to check your Personality Type.
Assessing your Type and some hints and tips when working with Type.
A booklet that will help you when working with Type.
Some ideas for you to think about with regards to taking Type further.
Each Personality Type has a unique way of leading that is all their own. Some Types are given more opportunities to lead than others, and other Types lead in the background by making suggestions and subtly maneuvering situations to their rightful course.   Any Personality Type can be an effective leader. Every Type is going to do it a little bit differently. This booklet looks at the leadership style of each of the 16 Types and looks at possible struggles that each Type may have.
This lesson introduces the idea of coaching as a way to support the development of leadership and emotional intelligence and reviews the objectives of this part of the course.
Coaching is important in the workplace. This lecture covers why coaching is necessary and when to coach.
What are the fundamental skills that you need to be a good coach? This lecture covers the core skills that are needed by leaders who use coaching effectively.
The GROW Model is a well-known coaching process that has become widely recognized as very effective help someone achieve their goals through coaching.
This lesson reviews this section on coaching as a part of good leadership and introduces the practical activity that will support your development as a coaching leader.
This practical activity is designed to give you some insights around how you coach somebody around their decision making.
Leadership is a HUGE topic in management development. Every organization is looking for leaders. This section explores how leadership differs from management and looks at leadership modes and styles.
What is leadership? It's the same as management, isn't it?
This lesson looks at three distinctive modes of leadership.
This booklet gives you the opportunity to assess your leadership mode.
Daniel Goleman defined six styles of leadership. This lecture looks at the six styles.
This booklet covers the six leadership styles in detail.
This chart gives a quick summary of the six leadership styles.
What is the Commanding Style of leadership? When and where should it be used?
What is the Pacesetting Style of leadership? When and where should it be used?
What is the Democratic Style of leadership? When and where should it be used?
What is the Affiliative Style of leadership? When and where should it be used?
What is the Visionary Style of leadership? When and where should it be used?
What is the Coaching Style of leadership? When and where should it be used?
This lesson reviews this section on leadership modes and styles and introduces practical activity.
This quiz tests your knowledge around using the Leadership Styles.
Conflict is an important part of human interaction. Emotions will occur that need managing and supporting. How you work with conflict and how you manage conflict go towards determining how successful you are as a leader. This lesson looks at the objectives in the section of the course.
This lesson looks at the sources, the costs and the benefits of conflict.
This lesson looks at the importance of trust in working with conflict. It covers the factors that you need to consider as a leader that will impact upon the conflict and its resolution.
This lesson looks at trust in more detail.
This lesson looks at the cycle of behaviour that occurs when attitude drives behaviour. Understanding this will give you some insights into how to break this cycle to stop it from escalating.
This lesson covers the best ways in which fight and flight behavior can be managed in situations of conflict.
Within the emotional environment created by conflict, the words used can be very significant. This lecture looks at how one small word can change the management of conflict quite dramatically.
This lesson looks at how you can deal with and manage conflict from a personal perspective. It covers the six stages of conflict management with some wisdom around conflict.
This lesson reviews this section on conflict management and introduces the practical activity that accompanies this part of the course.
This activity involves exploring the word 'conflict' to gain insights into what the word means for a number of different people, so that you can get some different views and opinions.
This is a practical activity that you can easily build into your team meetings to build and enhance your reputation as a leader and to develop the emotional intelligence of your team.
This final lesson reviews the learning objectives of the course.

About the instructors

Robin Hills

Emotional Intelligence Coach, Trainer and Facilitator
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Hi.  I'm Robin Hills and it is my intention to provide you with the best on-line courses on emotional intelligence in business.  I am not teaching any other types of course as I am a specialist in emotional intelligence and it is the focus of my business. 

I am an emotional intelligence coach, trainer and facilitator with over 35 years' business and commercial experience.  I provide knowledge and skills that help people understand themselves and others better.

My career began with the pharmaceutical industry on the commercial side and worked in the London teaching hospitals for over ten years.  My current work takes me into small start-ups through to large corporate multi-nationals and into the Public Sector with financial institutions, government departments and health departments, as well as charities.  This provides me a practical understanding of how emotional intelligence works and can be applied in the real world, which enables me to keep up to date with relevant issues.

I'm a registered practitioner with the British Psychological Society and sit on the NW committee of the Association for Business Psychology.  

My articles and papers on resilience have been published in international books and journals.

My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Our emotional intelligence programmes by ILM - the Institute of Leadership and Management.

Over the last few years, I have delivered workshops at global emotional intelligence and neuroscience conferences.  These have been held at Harvard University, at University of Manchester, in Cape Town, the Middle East and India.

I am the author of 

- The Authority Guide to Emotional Resilience: Strategies to weather storms and manage stress in the workplace (published May 2016)

- The Authority Guide to Behaviour in Business: How to build successful and powerful relationships (published November 2017)

Both are available on Amazon.

Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt.  I am here to support and guide you.

I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.

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