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Strong Listening Creates Strong Reactions From You

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Transcript

When you're listening to someone in a workplace conversation, you don't interrupt too much as we've discussed, but you do occasionally want to react and to give back. So if your boss is telling you about how awful things were before the internet and they had to go knock door to door, there's nothing wrong with saying, Wow, he must have felt really awkward sometimes knocking on people's doors and getting the door slammed in your face. There's nothing wrong with occasionally sharing back. Something that relates to how the person felt, showing some empathy showing some sympathy. You don't want to overdo it, but you also don't want to just sit back and make the person think you're just a robot. taking everything in so occasionally, sharing back with the person expressing how you understand they're feeling or you want to know more about out there feeling can be a very helpful thing in creating a bond between you and the person who's trying to speak to you trying to communicate with you.

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