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What's included in the class?

 22 video lessons
 12 documents

About the Class

Good customer service is the lifeblood of any business. Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.

The customer service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

What will you learn in this course?

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build goodwill through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

Class Authors

Dr. Kevin S. Hairston

Follow Your Dreams, Reach Your Goals, Be Happy
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Dr. Kevin S. Hairston is currently the Senior Pastor of Living Word Bible Fellowship Church, in Columbus, Ohio. As Pastor/Founder of Living Word Bible Fellowship, the church has experienced tremendous growth numerically and spiritually. For over 20 years, he has worked for non-profit and for-profit corporations. He's served as a Senior Pastor...
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