Employee Development

A guide to finding, training and retaining amazing and loyal employees.

Employee Development

A guide to finding, training and retaining amazing and loyal employees.
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About the Class

Finding and retaining the right employees for your hospitality property is imperative. If you or your staff are not properly trained, overworked and stressed, it does not take long for your services to slide and a negative mindset to develop.

These 7 tutorials will help streamline your employee development hiring and training process.

  • The right mindset
  • How to hire winners
  • Can’t afford employee training programs - think again
  • How to train for success
  • Effective communication will improve your property
  • Enhance your customer service
  • How to handle customer complaints
  • How to upsell
  • How to fire an employee

Also included is an “Employee Development for Your Hospitality Property” quiz.

These tutorials will include easy to follow, step-by-step video tutorials, downloadable audio and PDF files, and any checklists are applicable.

Who should take this course?

This course is designed for current or potential future hotel, resort, inn and bed and breakfast owners or managers who realize and value the importance of great employees.

Author

Gerry MacPherson

School

Gerry MacPherson's School

Requirements

There are no additional requirements.
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What's Included

Language: English
Level: All levels
Skills: Loyal Employees, Communication Skills, Employee Development, Train Employees, Employee, Hospitality, Hire Employees
Age groups: 18+ years
Duration: 3 hours 19 minutes
9 Videos
9 Audio Files
1 Document
1 Quiz
0
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