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Drawing User Journey Maps to Design User Experiences, Gather Ideas, and Collaborate

Learn and use the process of creating a map of your user's journey to level up your whole team's collaboration and choose what to improve next in your product or service.

Drawing User Journey Maps to Design User Experiences, Gather Ideas, and Collaborate

Learn and use the process of creating a map of your user's journey to level up your whole team's collaboration and choose what to improve next in your product or service.
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User journey mapping and layering a wider context of ideas are useful in so many situations, from starting a project to digging deeper on ways to make it better. Help your design process by unpacking your ideas, questions, and findings into a flow of steps all about understanding your user experience.

What will you learn in this course?

  • Put yourself in your user’s point of view and organize your ideas using a sequence of steps, which becomes a journey.
  • Gather a wider context for ideas, gather and unpack ones you already have using specific framing and questions.
  • Use mapping to explore what may be most useful to focus next on a project.
  • Some examples discussed for creating journey maps, whether you’re planning:
    • A website update
    • A complex service involving different customers, teams, and applications
    • Or you’re hosting a gathering that you’d like to think through thoroughly

Who should take this course?

  • People early in their practice, learning the tools of UX and service design.
  • People looking to collaborate on the ideas and establish enough consensus before building something.
  • Anyone curious about the tool of Journey Mapping, looking for ideas on how to prepare a journey map for a team or solo project.

About the instructors

Rob Stenzinger

Maker, facilitator, and coach
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As a maker and designer I create interactive experiences. 

As an instructor and facilitator I teach online and in-person learning experiences for makers and leaders.

As a coach I work with product makers and leaders to build research infused teams, be agents for positive change, and make meaningful products.

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Free for 30 Days
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