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About the Class

ComputerCavalry: Help Desk Training for IT Professionals is a ten lecture course designed with an update to date training for the customer service professional. By enrolling, you will be guided and properly trained in topics such as troubleshooting, active directory, password management, and basic networking.

You will learn how to respond to common help desk related issues with great customer service, critical thinking, remote support, and proper troubleshooting to resolve any IT related issues.

In this course, we will be covering the beginning steps to the IT Industry.

Author

Computercavalry

ComputerCavalary Online Computer Related learning for both Home Users and IT Professionals
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ComputerCavalry is a provider of computer classes ranging from basic computer skills to advanced IT courses. We provide the common ground between learning new skills from the comfort of your home with real world IT Services. We use various learning aids to assist in the explanation of computer maintenance and features. Our goal is to remove the...

Class Requirements

  • You should have an A+ Certification.
  • You should have a Network+ Certification.

What's Included

Level: Beginner
Duration: 1 hour 33 minutes
10 Videos
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