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ComputerCavalry: IT Help Desk Ticketing System Training

Learn how to create document properly and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, and ServiceNow.

ComputerCavalry: IT Help Desk Ticketing System Training

Learn how to create document properly and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, and ServiceNow.
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About the Class

In this class, you will be instructed in various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals, the lessons taught in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class.

Author

Computercavalry

ComputerCavalary Online Computer Related learning for both Home Users and IT Professionals
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ComputerCavalry is a provider of computer classes ranging from basic computer skills to advanced IT courses. We provide the common ground between learning new skills from the comfort of your home with real world IT Services. We use various learning aids to assist in the explanation of computer maintenance and features. Our goal is to remove the...

Class Requirements

You should have an internet connection and computer.

What's Included

Level: Beginner
Duration: 45 minutes
7 Videos
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