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Placing Phone Calls Like the Consummate Professional

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Transcript

Sanjay or can I speak to Sanjay? That's not how you make a phone call. Let's go over some basics now of when you are the one placing the call in a business setting. For starters, you need to sound pleasant no one wants to deal with someone angry, grumpy rushed you might be having a bad day. Nobody else cares. So for starters, you need to have a pleasant tone of voice I don't mean Mr.

Happy Haha, have a nice I don't mean anything fake, cheesy, but just a pleasant tone of voice. And then you need to cover a few basics you need to state your name, your organization, why you're calling. Hi, my name is TJ Walker with media training worldwide. I'm calling Jan to follow up on the request for proposal. She asked me about last week regarding media training for the organization is she available today thanks Less than 20 seconds. But I've covered the basics.

So I don't force the receptionist or some other administrative assistant or anyone else to go through, well, who is this? And why is your call? Why are you calling and I tell the person who you're with. I made it all simple, clear, and I'm sending a signal. I don't know who I'm talking to. It could be an intern could be the CEO of a company.

I'm sending a signal that I'm a professional person, that I'm respectful of the people on the other end of the phone. And I like to be treated respectfully to so it sounds obvious, it sounds basic, but so few people do it. They just say man speak to so and so. And it can be abrupt Now, if you're calling and you're getting the person directly. If all you do is say oh is Jane there and you're now talking to Jane. She may be thinking well, I don't recognize them.

Number Who is this? I could just say I'm busy. Not a good time. What are you gonna do then if you've stated exactly who you are. Maybe she was expecting your call didn't recognize the number maybe she's happy to speak to someone from your organization about this issue even though she didn't know you're going to call so state exactly who you are, why you're calling where you're at. Let's start off with the basics.

I know it sounds obvious, but it's often not done.

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